How to get in contact with E-lab

LL1
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How to get in contact with E-lab

 ·  Posted: 22.03.2022 - 09:26  ·  #1
dear E-lab company

I would like to buy UPPX2 already for a long period.

But emails do not arrive (did already sent 10 times emails). Never a telephone is picked up.

Can anyone from E-lab call me ? Or take the initiative to sent an email to me ?

Or maybe E-lab does not want to sell any hardware anymore ? Anyway worst company ever ...

Luc Lammerant
Phone : +32 (0) 11 / 600 239
Mobile : +32 (0) 478 / 982 212
Fax : +32 (0) 11 / 600 400
E-mail : luc.lammerant@heraeus.com
Mathias
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Re: How to get in contact with E-lab

 ·  Posted: 23.03.2022 - 11:42  ·  #2
Was die Ursache dieser Lieferverzögerung bzw. nicht reagieren ist weiß ich nicht.
Bei Harry hat es doch geklappt mit einem neuen Programmer.
Bin froh, daß meiner funktioniert.
Hoffe, daß er noch lange hält.
rh
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Re: How to get in contact with E-lab

 ·  Posted: 23.03.2022 - 18:12  ·  #3
Hi all
Zur Zeit liefern wir wieder aus
Allerdings mit Verzögerung.
Ende gut alles gut
rolf
LL1
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Re: How to get in contact with E-lab

 ·  Posted: 24.03.2022 - 09:33  ·  #4
Rolf,

Are we talking a different language ?

The problem is that we cannot get into contact with anyone from E-lab (no contact by email, you are also not responding on my emails so it means you do not receive them). So we even do not know if you have received our orders. Can you check an confirm that you received our orders for 8 pcs of the UPP2-X PORTABLE ISP PROGRAMMER ?

Luc
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Re: How to get in contact with E-lab

 ·  Posted: 25.03.2022 - 14:16  ·  #5
Quote by Mathias

Was die Ursache dieser Lieferverzögerung bzw. nicht reagieren ist weiß ich nicht.
Bei Harry hat es doch geklappt mit einem neuen Programmer.
Bin froh, daß meiner funktioniert.
Hoffe, daß er noch lange hält.


Quote by rh

Hi all
Zur Zeit liefern wir wieder aus
Allerdings mit Verzögerung.
Ende gut alles gut
rolf


Das Problem ist wie LL1 meint. Das von E-LAB keine Mail beantwortet wird oder per Telefon nie jemand erreichbar ist.
Ich hatte selbst meine Bestellung für mich storniert. Danach ist aus heiterem Himmel eine Bestellbestätigung gekommen. (Siehe Auszug)
Quote by Mail vom 12.03.2022

-----Ursprüngliche Nachricht-----
Von: Petra Geier <kh@e-lab.de>
Gesendet: Samstag, 12. März 2022 09:43
An: Lukas Liechti
Betreff: Ihre Bestellung vom 24.02.22

Anwortezeit: Fast 2.5 Wochen / Wieso so lange ???


Ich habe nichts gegen begründete Verzögerungen ABER wenn einfach keine Kommunikation möglich ist (per Mail oder Phone), ist es nur mühsam.
Daher eine bitte an Rolf. Prüft mal die Mails (korrekte Einstellungen, .etc. ... ) und den Telefonanschluss bei E-lab. Wenn ihr auch noch 8-10 Tage angebt als Lieferzeit per Mail und Bestätigung bitte auch einhalten.
Die Ware ist bezahlt also erwarte ich nun eine Antwort von E-Lab wie der Stand der Lieferung ist!!!!



####### English #######
-> Transalted with DeepL had no time for doing it manualy sry :(



Quote by Mathias [Translated]

I don't know what is the cause of this delay in delivery or not responding.
With Harry it worked nevertheless with a new Programmer.
I am glad that mine works.
Hope that he still holds long.


Quote by rh [Translated]

Hi all
At the moment we deliver again
However with delay.
All is well that ends well
rolf


The problem is as LL1 says. That from E-LAB no mail is answered or by phone never someone is available.
I myself had canceled my order for me. After that an order confirmation came out of the blue.(See below)
Quote by Mail vom 12.03.2022

-----Ursprüngliche Nachricht-----
Von: Petra Geier <kh@e-lab.de>
Gesendet: Samstag, 12. März 2022 09:43
An: Lukas Liechti
Betreff: Ihre Bestellung vom 24.02.22

Answertime nearly 2.5 Weeks / Why so long ???

I have nothing against justified delays BUT if simply no communication is possible (by mail or phone), it is just troublesome.
Therefore a request to Rolf. Check the mails (correct settings, etc. ... ) and the phone connection at E-lab. If you also specify 8-10 days as delivery time by mail and confirmation please also keep.
The goods have been paid for so now I am waiting for a reply from E-Lab about the status of the delivery!!!!
LL1
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Re: How to get in contact with E-lab

 ·  Posted: 14.06.2022 - 12:43  ·  #6
Hello Lukas,

Were you able to contact E-lab ? I only receive once an email as a sign of life from Petra Geier, but since then she has disappeared and does not react anymore already for months.

I do not know how E-lab works, but this is my worst experience ever with a supplier. As a customer you have no possibility to get in contact, via email or phone. And here on the forum you also do not get any help from people like Rolf, very active in the virtual world on the forum but no help in the real world when you try to buy some hardware from E-lab computers.

Best regards,

Luc
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